Rural Financial Counselling Service
By visiting and/or using our website www.rfcsnsw-sr.com.au, you agree to the terms of this policy and you consent to our use and disclosure of your personal information in accordance with what is set out below. This website is owned by RFCS NSW Southern Region and may be accessed in Australia and overseas.
The type of personal information we collect
Personal information given by you to us
We collect the personal information you give us in a number of ways, online, by email, post and facsimile or over the phone. Personal information such as your your name, your location, email address, and phone number will be collected when you first have dealings with us and is collected so that we can do business more easily.
We will not ask for sensitive information about you on our website or anywhere online, for example, details of your racial or ethnic origin, political affiliations, religious beliefs, sexual preferences, criminal convictions or financial information.
Information automatically collected
When you visit our website, other kinds of information may also be collected automatically as part of our website’s operation. This includes the website that referred you to us, your IP address, browser type and language, and access times. We may also collect navigational information, including information about the pages you view, the links you click and other actions taken in connection with our website. We may combine your personal information with the information automatically collected when you visited our website.
We use “cookies” to enable you to sign in to our services and to help personalise your online experience. A cookie is a small text file that is placed on your hard drive. Cookies contain information, including personal information that can later be read by a web server in the domain that issued the cookie to you. The information that cookies collect includes the date and time of your visit, your registration information, and your navigational history. Cookies offer you many conveniences. Cookies also save you time by eliminating the need to repeatedly enter the same information.
You have the ability to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you choose to decline cookies, you may not be able to sign in or use other interactive features of our sites and services that depend on cookies.
In addition to cookies, we may use other technologies, including single-pixel gifs (also known as web beacons) on our websites and in promotional e-mail messages or newsletters. These tiny electronic images assist us in determining how many users have visited certain pages or opened messages or newsletters. We do not use these images to collect personal information.
Use of Your Personal Information
We use the personal information you have given us for purposes which are consistent with the reason you provided the personal information, or for a directly related purpose. Such purposes for which we may use your personal information include:
- contacting you for use of our services;
- effectively communicating with you;
- operating and improving our website;
- providing customer service;
- performing research and analysis aimed at improving our services; and
- displaying content that is customised to your interests and preferences.
Sharing of Your Personal Information
We do not sell, rent or trade any personal information to or with any third parties. We may disclose your personal information (not financial) to external service providers in the circumstances discussed below.
We may share your personal information (not financial information) with external service providers who perform services on our behalf. For example, we may hire other companies to host websites, to assist in direct marketing, to conduct audits, etc. Those companies will be permitted to obtain only the personal information they need to provide the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose. We will take all reasonable steps to make sure they comply with the same privacy principles that govern our collection of your personal information.
We may disclose your personal information if required to do so by law, or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our service, employees, clients, or the public.
We may send you surveys or marketing communications to inform you of new assistance or services or other information that may be of interest.
If you do not want to receive direct marketing communications from us, it is easy to opt out. Just follow the “unsubscribe” instructions included within each email communication. Alternatively, you can send us an email request at firstname.lastname@example.org.
How To Manage Your Personal Information
You have, subject to certain exceptions allowed for by law, the right to access your personal information. If you would like to get access to, review or correct any of your personal information, you may request changes by emailing us at email@example.com or calling us on 02 6452 5850 or writing to us at 37 Morgan Street, Wagga Wagga. NSW 2650
We can provide you with a copy of personal information held on our current records at no charge. However, if we need to access archived records, such as personal information backed up or stored offsite, then we may charge for the cost of providing such access.
Where your information is stored
Personal information that we collect is stored and processed in Australia. We take all reasonable steps to protect personal information.
Security of Your Personal Information
The security of your personal information is important to us. We follow accepted industry standards to help protect your personal information. No method of transmission over the internet, or method of electronic storage, is 100% secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security and any transmission of personal information is at your own risk.
We do not intend to solicit or collect personal information from anyone under the age of 18. If you are under 18, you should not use or enter information on this site, including without limitation, any Interactive Areas of the site.
We may link to websites, including those of our third-party content providers and social media sites. Our website may contain social media features such as Facebook “Like” buttons. These features may collect information about your device’s IP address, set cookies or link you to a social media website where you may post personal information. The sites of our third-party providers and social media sites may have different privacy policies and practices from those disclosed here. We assume no responsibility for the policies or practices of such sites and encourage you to become acquainted with them prior to use.
We treat all complaints about a breach of the Australian Privacy Principles seriously. Someone from RFCS NSW Southern Region will investigate your complaint and respond to you within a reasonable time.
You can contact RFCS NSW Southern Region by emailing firstname.lastname@example.org or by sending us a letter at: 37 Morgan Street, Wagga Wagga. NSW 2650 or by phoning us at: +61 2 6452 5850 during normal business hours EST.